☽FAQ☾

♡ What tools do you use to create your art? ♡

My primary tools are my red prismacolor pencil, a blackwing pencil or brush pen, and my Hp Spectre 360x with Clip Studio Paint. I love playing around with Ohuhu alcohol and Posca paint markers when I’m not working on my webcomic, Magikats! I dabble in the occasional watercolor painting from time-to-time, utilizing colored inks as well. My favorite brush pen brands include Tombow, Kuretake, and Zebra. My favorite sketchbook brand is Moleskine hardcover or softcover (depending on how flexible or structured I feel, y’know?).

♡ Where do you get your inspiration from? ♡

Where to even begin! Life is a wealth of information to appreciate. I am inspired by cartoons, animation, comics, anime (specifically magical girls), and children’s illustration. I am fascinated with spirituality, magick, fantasy, and drag queens. I am the mother of magical cats, so of course I adore cats!

♡ I want to share your work! Can i? ♡

I am so happy you want to share my work! Yes, feel free to do so. All I ask is to credit me, “Eilie Astara” and tag my social “@eilieastara” so that other people can find me and follow the magic, too.

♡ When will I receive my item? ♡

Since I handle all orders myself, all orders will be shipped within one week of purchase. I will ship your purchase through USPS, and provide a tracking number with your order.

All prints are shipped in a protective sleeve and I provide cardboard backing for prints. Other products’ packaging includes tissue paper, envelopes or baggies.

Delivery time outside the US is highly variable and tracking may not be reliable. I'm happy to ship orders internationally, but please keep in mind that you may have to pay customs or import fees to receive your order.

♡ What is your payment policy? ♡

I accept Paypal & Venmo payments or use the checkout on this site. Please make your payment within 24 hours of placing an order or a service.

♡ Do you accept returns or exchanges? ♡

Your satisfaction is extremely important to me. If there are any problems with your order, please contact me within 14 days of delivery. I do not accept returns, but I will gladly discuss exchanges.

I accept exchanges and cancellations within 14 days of delivery.
Please send the items back within 21 days of delivery and request a cancellation within 12 hours of purchase.

Due to the nature of these items, I cannot accept returns for tarot readings, commissions, workbooks, digital downloads or consultations.

♡ How do I order wholesale? ♡

Please contact me directly through the contact form on this site with wholesale inquiries.

♡ Are you available for freelance work or commissions? ♡

I would love to hear about your project! Contact me through the contact form of this site with details about your project.

♡ Where can I preview your contract? ♡

My terms of service are listed here.

♡ What is your refund policy on services? ♡

Deposits made at the start of a project are non-refundable. Projects that have been worked on, but have not yet reached completion are eligible for a refund based on the percentage completed. A 50% refund may be issued if order is canceled during the Sketch Phase. A 25% refund may be issued if the order is canceled at the Final Preview stage. Once a product reaches completion and the final, watermark-free product has been sent, it is no longer refundable.

Refunds will be issued through Paypal or Venmo. If a refund is issued, no final product and no art files will be given, as the client will be compensating for the time spent on the project and not the project itself. In this case, Eilie Astara retains all artwork and design files. All refunded work may never be posted anywhere online, used or reproduced.

Due to their nature, tarot readings, workbooks, digital downloads and consultation services are non-refundable.

♡ Any other questions? ♡

Feel free to ask me any questions through the contact form on this site. I would love to hear from you!